If you want to track transactions for payments and refunds, then you can use the payments finance reports.Ĭhargebacks are not included in the sales reports. Similarly, when you process a return, the reports show the value of goods that you're receiving, not the amount of money that you're issuing to the customer. Depending on how you've set up your payment methods, you might not receive the actual payment until a later date. When a sale is made, the reports show the value of goods included in the sale, not the amount of money that you've received. Sales reports don't track money moving between you and your customers. Deleted orders and test ordersĭeleted orders and test orders that were placed while Shopify Payments was in test mode aren't included in the sales reports. When you cancel an order, it appears as a sale for the day that it was placed and a return for the day that it was canceled, so your sales numbers are zero for that order overall. The sales reports do not include sales and returns from deleted or test orders. The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. The reports include every line item and shipping charge (if applicable) in an order as a separate sale item.Ī return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. Sales reports track the value of products moving between you and your customers as you make sales and process returns.Ī sale is made when a customer places an order.
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